Nintendo Caught in Legal Battle in Brazil Over “Abusive” Switch 2 Rules and No Local Office

A Brazilian consumer protection agency called Procon-SP has taken action against Nintendo over some contract rules that hurt customers in Brazil. The biggest problem is that Nintendo can cancel subscriptions or even stop consoles from working without explaining why.

This has upset many users and led Procon-SP to formally ask Nintendo to change these rules.

What made things worse is that Nintendo doesn’t have an official office or legal presence in Brazil. Because of this, it’s hard for Brazilian consumer agencies to solve problems or make Nintendo follow local laws. Procon-SP had to contact Nintendo’s headquarters in the United States directly.

After that, Nintendo finally hired a Brazilian law firm, but only to handle this specific contract issue.

Álvaro Camilo from Procon-SP explained why this matters so much. He said, “The existence of a representation in Brazil should be one of the criteria when deciding to buy, especially for digital services or foreign platforms. Without that base, Procons cannot fully act because laws vary between countries.”

Without a legal presence in Brazil, Nintendo and other companies are harder to hold accountable when things go wrong.

This issue is not just about tough contract terms. It also affects everyday problems like late deliveries or bad customer service. Many online stores from other countries sell products in Brazil without having any legal ties there. This leaves shoppers at risk of losing money or getting no help if something bad happens.

Procon-SP advises people to be careful and check if a company has a Brazilian tax ID (CNPJ), a real address, and good customer support before buying.

Nintendo said it will review Procon-SP’s demands and give an answer in 20 days. Until then, Procon-SP asks anyone with complaints to report them through their website at www.procon.sp.gov.br.

This situation adds to previous concerns about Nintendo’s strict rules for the Switch 2 console. Procon-SP has already criticized the company’s power to permanently disable devices and block accounts without clear reasons. They called those rules abusive and said they break Brazil’s consumer laws. Without a local office, it’s even harder for Brazilian players to get protection or help.

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