“Nobody Holds Their Switch 2 Like That”: Dbrand Responds to Joy-Con Falling Off Issues

Some Switch 2 players have complained that their Joy-Cons come off too easily when using the Killswitch case from accessory maker Dbrand. The issue happens mostly when holding the console by the controllers without supporting the main body.

Dbrand explained that the Switch 2 is designed with a tiny air gap between the Joy-Cons and the console. This gap helps prevent the controllers from popping off unless the release button is pressed.

But the Killswitch case fills this gap, changing how pressure works on the controllers. This can cause the Joy-Cons to detach more quickly when twisted or moved in certain ways.

In a Reddit post, Dbrand said, “You’re not ‘weakening’ the connection – you’re just engaging it sooner, because the lip eliminates the buffer that would normally absorb the first few millimeters of movement.” They added that the same detachment can happen without the case but usually requires more force because of the air gap.

After many users posted videos showing how easily the controllers can come off, Dbrand responded again. The company said the detachment only happens if someone holds the Switch 2 in an unusual way, by gripping just the Joy-Cons, without holding the back of the console, especially when the device is held flat and parallel to the ground.

Dbrand insisted, “Nobody routinely holds their Switch 2 like this.” They compared the situation to the viral Mentos and Diet Coke experiment, suggesting some users might be deliberately trying to make the Joy-Cons come off by holding the console in unnatural positions.

Killswitch Joy-Con Detachment Update
byu/dbrand indbrand

The company also admitted that some Killswitch cases might be slightly thicker than planned by about 0.12mm, which could make detachment easier. They said they have updated their production process to catch these thicker cases before shipping. New batches following the stricter rules are expected by mid-July.

Still, Dbrand warned that even with improved quality control, it might be possible to detach the Joy-Cons if someone holds the console in that very specific way. This is simply part of how a grip with no adhesive connection works.

Dbrand ended their statement by saying they are “f**** sorry, honestly”* if anyone faces detachment problems during normal use, and asked those customers to contact their support team with details.

People’s reactions to Dbrand’s explanation have been mixed. Some appreciate the honesty and detailed answers.

Others say it reminds them of the iPhone 4 antenna controversy, where Apple’s response was to avoid holding the phone a certain way. Many have pointed out that smaller hands, like those of children, often hold the Switch 2 by the Joy-Cons because they can’t easily support the back.

Dbrand has built a reputation for bold and sometimes controversial statements, often going against big companies. This case is another example of their outspoken style.

In my view, Dbrand gave a clear and honest explanation about how the case affects Joy-Con attachment. Still, their attitude might come off as dismissive to some users experiencing real frustration.

It’s understandable that holding the Switch 2 by just the controllers can happen often, especially for people with small hands or when multitasking. What do you think? Does this explanation make sense, or is the case causing too many problems for everyday use? Share your thoughts in the comments below.